Spirit Airlines switches to non-toll free customer help numbers
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Even customer service comes with a fee now.
Spirit Airlines is switching its toll-free customer help numbers to the not-free 801 area code.
The ultra-low-cost airline that brought us $100 carry-on bag fees says this most recent cost cutting measure helps keep ticket prices low.
{{#rendered}} {{/rendered}}“Our new numbers are allowing us to keep our costs low, which we in turn continue to pass along to our customers by way of the ultra-low fares they have come to know and love,” airlines spokesperson Misty Pinson told the Los Angeles Times.
The change to the 801 area code--which is near Salt Lake City--will likely only affect customers calling from a landline, at about $0.05 to $0.18 per minute, depending on the phone plan.
Spirit currently has over 70 fees they charge passengers, notes the L.A. Times -- all of which are the airline’s way of continuing to offer low basic fares.
{{#rendered}} {{/rendered}}Next up: fees to use the lavatory?