![1190c0d0-American Airlines](https://a57.foxnews.com/static.foxnews.com/foxnews.com/content/uploads/2018/09/1200/675/american-airlines-70581.jpg?ve=1&tl=1)
The American Airlines employee said he merely forgot to remove them. (iStock)
An Arizona woman says airline workers denied her carrying breast milk on board a flight.
The airline says it was a mistake and its policy was not properly followed.
Sarah Salow was traveling with her husband and infant son, along with several baby-related items, including a stroller, diaper bag and a cooler containing frozen breast milk.
None of the other items caused a problem, but she was told the cooler would have to be checked for a charge of $150.
"When we went up to the counter, I was wearing him in a carrier, the cool was on the seat of the stroller and the women said, 'you have too many bags,'" Salow said. "I'm like this is a diaper bag, which I thought was exempt. That's his personal item and we have the cooler. I didn't have a personal item."
Salow said she had called the airline in advance.
American Airlines, the airline the Salows were using, allows strollers, diaper bags and breast pumps as exempt carry-on items, meaning they don't count against the number of bags that can be brought on board the plane.
"We were pretty mad," Salow said. "I immediately started crying."
More from Fox19
The $150 charge she was quoted is also not consistent with American Airlines' policy, the airline said in a statement.
"The customer should have been allowed to fly with the breast milk, and we apologize that a mistake was made in this case," the statement said. "We have clarified our policies with our team members."