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Mother’s Day turned into a disaster for some Red Lobster customers in Pennsylvania.
A Red Lobster in Ross Township was forced to turn away dozens of customers without their orders — after they had been waiting for hours to receive their takeout meals.
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According to a tweet, people in the parking lot were told by the manager that no more orders would be filled that evening. (iStock)
The restaurant was so busy with Mother’s Day pick-up orders that customers had to wait up to three hours in the parking lot, WPXI reported.
However, despite placing the orders and waiting for hours, customers were turned away once Red Lobster closed at 8:30 p.m.
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People in the parking lot were told by the manager that no more orders would be filled that evening, according to a reporter from KDKA.
Ross Township police were called to the scene to handle the angry would-be diners, the outlet reported.
The restaurant chain apologized for the situation in a statement to Fox News.
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“We know that our guests have options when it comes to how they celebrate life’s big and small moments, and we are grateful that they continue to choose Red Lobster, especially during these unprecedented times. We understand that we may have disappointed some of our guests on Mother’s Day when due to COVID-19 and changes to our operations and staffing, we were not able to keep up with the demand at some of our locations. We apologize that some of our guests experienced long wait times, crowds, and in some cases, did not receive their orders at all. It is always our goal to provide our guests with a great seafood experience, and unfortunately, for some guests, we did not meet that goal yesterday. We are working to better understand what occurred and how we can prevent it occurring in the future,” the statement read.
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Those who did not receive their orders would be given refunds online if purchased through Red Lobster’s website. Those who paid for meals through other delivery apps — who also did not receive their food — were instructed to pursue a refund through the third-party companies, Red Lobster said in the statement.
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